Effective August 24, 2026 · Version 1.0
Privacy Policy
Your Continuity Plan is designed around the privacy of your business information. This policy explains what is collected, why it is used, and how access is controlled.
Information collected
We collect account and contact information; payment and entitlement references supplied by the payment provider; questionnaire responses, drafts, saved versions, approvals, and generated-document metadata; collaboration and recipient information you provide; and security, delivery, support, and audit records needed to operate the application.
How information is used
Information is used to authenticate users, process purchases and renewals, provide and preserve planning work, generate requested documents, send service communications, evaluate refund requests, resolve application malfunctions, protect the service, and maintain required business records.
No AI training, sale, or advertising use
Your questionnaire responses and generated plans are not used to train or improve AI models, create customer comparisons, sell data, or target advertising. Plan content is not included in routine service emails.
Service providers
Limited information is processed by providers that supply hosting, authentication and data storage, payment processing, transactional email, security, and monitoring. Each receives only the information needed for its function. Payment-card details are handled by the payment provider and are not stored in this application.
Administrator access
Administrators use separate accounts and cannot see passwords. Routine administration is limited to account, payment, version, delivery, and error metadata. An administrator may open plan content for a support case only after the customer grants specific, time-limited access. Material administrative actions are audited.
Retention and deletion
Plan versions are retained during active access and the one-year renewal window and remain available for download while the account remains open. You may request verified deletion of plan content and account information, subject to records we must retain for payment, fraud prevention, security, legal, or audit purposes. See the Retention and Deletion Policy.
Security and choices
We use access controls, encrypted connections, private storage, audit records, and provider security safeguards. No system can promise absolute security. You may update account information, control collaborators and recipients, suppress eligible notices through support, and request access or deletion review.